topic Overcharged in Account & Billing

Overcharged

Unknown227 — Thu, 22 May 2025 00:59:48 GMT

I'm being overcharged more than the new contract I signed last month, was told a manager would be in touch which they obviously haven't done - and on top of this our connection has only got worse since I signed our 'upgrade'. I feel they're breaching my contract in multiple ways - what can I do when calling is getting me nowhere?

Re: Overcharged

JimM1 — Thu, 22 May 2025 05:43:49 GMT

@Unknown227 If you have done all that you can then all that is left is to raise a complaint.

How to make a Sky complaint | Sky Help | Sky.com | Sky Help | Sky.com

Re: Overcharged

Daniel0210 — Thu, 22 May 2025 06:44:44 GMT

@Unknown227 wrote:
I'm being overcharged more than the new contract I signed last month,

@Unknown227

Was this a renewal or are you a new customer to Sky broadband?

If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

Re: Overcharged

Unknown227 — Thu, 22 May 2025 11:02:20 GMT

Hi yes I knew the bill would be higher for the first month, they then added a £10 fee onto the next - it is my projected bills that are incorrect. I have tried complaining on the phone and have just been told they're not lying because the prices rise in April, hence why my bills are more than the NEW contract I signed? I feel insane as the reason I recontracted in April in the first place was because of my previous prices rising.

Re: Overcharged

JimM1 — Thu, 22 May 2025 11:07:10 GMT

@Unknown227 You should have ALL the details in both the E-mails that where sent to you, and you may also see in your My Messages section.

Re: Overcharged

Unknown227 — Thu, 22 May 2025 11:16:32 GMT

Thank-you, this is what I thought, everything in my email is saying this price I am expecting, not the price quoted on my projected bills. I am going to try the online chat or writing to them as calling isn't getting me anywhere