topic Re: Sent equipment back in Account & Billing

Sent equipment back

Cazza990 — Wed, 21 May 2025 18:36:21 GMT

Sent it back over 7 weeks ago and now i am being threatened with collection agency

Re: Sent equipment back

Daniel0210 — Wed, 21 May 2025 18:38:33 GMT

@Cazza990
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Sent equipment back

Cazza990 — Wed, 21 May 2025 18:41:35 GMT

I have not got proof my partner took it to work as he works in post office so it has definitely been sent through sorting office. What can I do?

Re: Sent equipment back

Daniel0210 — Wed, 21 May 2025 18:46:07 GMT

@Cazza990

Unfortunately if he bypassed the normal procedure for returns that might cause a problem. To see if they can still help I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sent equipment back

Addie15 — Thu, 22 May 2025 07:07:21 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Cazza990.