topic Re: Credit balance in Account & Billing

Credit balance

Jen129 — Wed, 21 May 2025 13:33:32 GMT

Good afternoon. Was wondering if there is quicker way to get ur credit balance back in my bank account without being on a phone call for hours on end? I left sky 7 months ago.

Re: Credit balance

Daniel0210 — Wed, 21 May 2025 13:48:32 GMT

@Jen129
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that but before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit balance

Jen129 — Wed, 21 May 2025 15:27:35 GMT

Hi Daniel

Thanks for replying, your help will be greatly appreciated, thank you x

Re: Credit balance

Daniel0210 — Wed, 21 May 2025 15:29:13 GMT

@Daniel0210 wrote:

@Jen129
before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit balance

Jen129 — Wed, 21 May 2025 15:45:18 GMT

Hi Daniel,

payment method should be closed when I cancelled with sky. Yes still showing credit balance. Thanks for your help

Re: Credit balance

Daniel0210 — Wed, 21 May 2025 15:47:02 GMT

@Jen129
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit balance

Tom-W19 — Wed, 21 May 2025 16:03:12 GMT

Thanks for escalating. We've sent an invite to @Jen129.

Re: Credit balance

Jen129 — Wed, 21 May 2025 17:41:42 GMT

Thank you x