topic Package/Cancellation confusion in Account & Billing

Package/Cancellation confusion

Arty1 — Wed, 21 May 2025 11:55:57 GMT

My current tv package is due to run out in 3 weeks. I have phoned about reducing , offered a new price but still too high even after asking them to remove channels.

Do I still need to give 31 days notice to cancel all of tv even though techinally my contract runs out in 3 weeks? (feeling a bit confused !)

I also asked what the price would be with just essentials but was told I cant recieve any sky channels if I do this? Is Atlantic still not included ? so was not even given a price for just essentials.

At the point of cancelling now anyway as fed up with paying too much for stuff we now dont watch.

Re: Package/Cancellation confusion

PandJ2020 — Wed, 21 May 2025 12:06:59 GMT

@Arty1 wrote:
Do I still need to give 31 days notice to cancel all of tv even though techinally my contract runs out in 3 weeks? (feeling a bit confused !)

YES. It's only your minimum term discounts that expire, not your contract.

If they are expiring in 3 weeks time then you'll be paying around 1 week at list price.

I also asked what the price would be with just essentials but was told I cant recieve any sky channels if I do this? Is Atlantic still not included ? so was not even given a price for just essentials.

Q Essentials is free-to-air channels only. It retails at £15pm.

Re: Package/Cancellation confusion

TimmyBGood — Wed, 21 May 2025 17:33:40 GMT

@Arty1 wrote:

I also asked what the price would be with just essentials but was told I cant recieve any sky channels if I do this? Is Atlantic still not included ? so was not even given a price for just essentials.

'Essential TV' on Sky Stream has Sky Atlantic, Netflix Standard with Adverts and Discovery+ Basic.

'Television Essentials' on Sky Q is just the free to air broadcast television channels with recording and playback, plus the option for app access using additional external subscriptions.