topic Re: Credit refund in Account & Billing

Credit refund

Cazza113 — Wed, 21 May 2025 09:09:59 GMT

Hi I cancelled sky and have a credit of £55. How do I get this please

Re: Credit refund

Daniel0210 — Wed, 21 May 2025 09:43:19 GMT

@Cazza113
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that but before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit refund

Cazza113 — Wed, 21 May 2025 11:50:49 GMT

Hi yes it is showing as a credit and yes I'd like it escalated please

Re: Credit refund

Daniel0210 — Wed, 21 May 2025 11:53:22 GMT

@Cazza113

Is your payment method still active?

Re: Credit refund

Cazza113 — Wed, 21 May 2025 12:01:55 GMT

No I cancelled the direct debit

Re: Credit refund

Daniel0210 — Wed, 21 May 2025 12:03:05 GMT

@Cazza113
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Addie15 — Wed, 21 May 2025 12:10:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Cazza113.