topic Credit Refund in Account & Billing

Credit Refund

Ullehesh — Wed, 21 May 2025 10:55:43 GMT

Hi, I cancelled Sky and my contract ended back in March, I still have credit on my account and I am looking for a refund. I read that it normally takes 6 weeks but it has been 11 weeks since my contract ended and the credit is still there. My Direct Debit is still active.

Re: Credit Refund

Daniel0210 — Wed, 21 May 2025 11:20:51 GMT

@Ullehesh
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Tom-W19 — Wed, 21 May 2025 11:26:27 GMT

Thanks for escalating. We've sent an invite to @Ullehesh.