topic Re: Tv bill in Account & Billing

Tv bill

Butch25 — Wed, 21 May 2025 05:25:24 GMT

I recently renewed my contract with sky after originally deciding to cancel but with one day left before my service was cancelled I was offered a better deal, but why wasn't I offered this originally, as now have a service charge added to my account and also my next predicted bill is £247+

Re: Tv bill

Mark39 — Wed, 21 May 2025 07:15:54 GMT

Sky can and do make and withdraw offers at any time.There's no rule which says they have to make a particular offer at a particular time.

Re: Tv bill

caesarome — Wed, 21 May 2025 08:30:56 GMT

@Butch25

If you are staying with Sky then your next bill after renewing will be higher as it could well cover more than the usual 4 weeks so have you looked to see what your following bill shows ?

Re: Tv bill

Butch25 — Wed, 21 May 2025 09:00:31 GMT

Yes my next monthly bills are £82 so two months should be £164 so where is the £247 coming from?

Re: Tv bill

Mark39 — Wed, 21 May 2025 09:14:12 GMT

@Butch25 wrote:

Yes my next monthly bills are £82 so two months should be £164 so where is the £247 coming from?

If you can't find it on your online bill, you might need to ask Sky. We customers here have no way of knowing.

Re: Tv bill

PandJ2020 — Wed, 21 May 2025 09:17:04 GMT

Your online bills will fully itemise.

One possibility is the amount was fully undiscounted. (Which should hopefully correct itself as the bill was likely generated prior to agreeing a new deal)