topic Re: Awaiting refund in Account & Billing

Awaiting refund

plochery — Tue, 20 May 2025 16:56:52 GMT

I ended my Sky account 31st March 2025 but I'm still awaiting a refund. My account shows £28.57 due to me but no way to request a refund. I still have an account number. How do I receive a refund?

Re: Awaiting refund

caesarome — Tue, 20 May 2025 16:58:59 GMT

@plochery

Is your payment method still in place ?

Re: Awaiting refund

plochery — Tue, 20 May 2025 17:01:18 GMT

Yes, if you mean I still have same bank account and can access my Sky account.

Re: Awaiting refund

caesarome — Tue, 20 May 2025 17:02:26 GMT

@plochery

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Awaiting refund

plochery — Tue, 20 May 2025 17:04:47 GMT

Thank you. It seems a lot of hoops to jump thru to get a refund you are due.

Re: Awaiting refund

Greenfingers001 — Tue, 20 May 2025 17:20:20 GMT

Thanks for escalating this. We’ve sent plochery an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.