topic Re: Returning items in Account & Billing

Returning items

Michele20 — Tue, 20 May 2025 11:05:31 GMT

I have already returned the sky box and boaster but on the latest returns box for q boxes is saying it still needs returning.

How can I prove this.

Re: Returning items

PandJ2020 — Tue, 20 May 2025 11:12:35 GMT

@Michele20 wrote:
How can I prove this.

You give Sky a copy of your proof of posting.

Re: Returning items

Daniel0210 — Tue, 20 May 2025 11:16:50 GMT

@Michele20
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Returning items

Michele20 — Tue, 20 May 2025 16:19:33 GMT

Thank you for your response

I have had an email confirming they have received the package but not the details of the contents.

I have received another prepaid box to return the sky box and q boxs but also the booster that i know I sent with the hub.

Concerned I will be charged for the booster

Re: Returning items

Daniel0210 — Tue, 20 May 2025 16:37:42 GMT

@Michele20
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returning items

Tom-W19 — Tue, 20 May 2025 16:41:32 GMT

Thanks for escalating. We've sent an invite to @Michele20.