topic Re: Not receiving rewards email in Account & Billing

Not receiving rewards email

Joejoe24 — Fri, 08 Nov 2024 21:55:39 GMT

Not receiving the email to let us know that we've won a reward. I can only find out if we have one going on the app looking at tickets but usually by this point it's too close to the date to arrange to take them up on the offer of the reward. Presuming it's something to do with ticking in a box for data protection, but I can't figure out how to untick the box. Any advice would be appreciated

Re: Not receiving rewards email

caesarome — Fri, 08 Nov 2024 22:10:05 GMT

@Joejoe24

Do you have email turned on here, there is a further setting further down the page that you might need to turn on:

https://www.sky.com/mydetails

Re: Not receiving rewards email

Joejoe24 — Fri, 08 Nov 2024 22:42:15 GMT

Yes thanks all email switched on within my details - it's been happening since 2023 I was receiving them

fine prior to then! 🤷‍♀️

Re: Not receiving rewards email

poppetmum — Tue, 20 May 2025 14:57:50 GMT

Did this ever get resolved as I've always had that problem too. Found out yesterday I had won concert tickets by opening the app and looking at bookings, but only have 7 days to claim from the date of the email, I have received no email! So I have no idea when the 7 days runs out.

I have never received any reward emails and have checked my settings.

Anyone resolved this or can advise how to fix?

Re: Not receiving rewards email

Joejoe24 — Tue, 20 May 2025 15:07:05 GMT

I'm exactly the same and nope never got to the end of it ... I have given up trying to sort it out... I'm still not receiving any emails from sky