topic Re: Double the price! in Account & Billing

Double the price!

Del1000 — Tue, 20 May 2025 08:41:51 GMT

My Sky subscription DD has suddenly gone up from to £144.00 a month £53.50 a month from a few months ago. I've tried to get in touch with Sky several times, they say they will get back to me but never do. I can now see why people say they hate Sky admin – they treat customers with contempt.

Is there an email or number I can try that's not a bot?
Thanks

Re: Double the price!

caesarome — Tue, 20 May 2025 08:45:28 GMT

@Del1000

It looks the discount you had has now finished so when calling say nothing when asked any questions by the bot and remain on the line. If you are offered a new discount it will come with a new 24 month contract so it might be worth making a note of when the 2 years are up so you are not caught out again with a sudden increase.

Re: Double the price!

Del1000 — Tue, 20 May 2025 09:00:05 GMT

Thanks, but I've been with Sky for 23 years, why should it suddenly increase my bill?
A telephone number to contact them would be useful.

Re: Double the price!

PandJ2020 — Tue, 20 May 2025 09:03:49 GMT

@Del1000 wrote:
Thanks, but I've been with Sky for 23 years, why should it suddenly increase my bill?

If you've been with Sky for 23 you must be full aware of contractual minimum terms and what happens when that expires?

A telephone number to contact them would be useful.

Right there on their help page: https://www.sky.com/help/home

Re: Double the price!

caesarome — Tue, 20 May 2025 09:10:49 GMT

@Del1000 wrote:

Thanks, but I've been with Sky for 23 years, why should it suddenly increase my bill

During that time there must have been periods when you had a discount on your account as it will have been surprising if you had paid full price throughout most of that time.

Re: Double the price!

MightyQuinn — Tue, 20 May 2025 09:11:13 GMT

@Del1000 wrote:
A telephone number to contact them would be useful.

Hi @Del1000 We can only provide links, as telephone numbers are blocked in this community.

Re: Double the price!

Del1000 — Tue, 20 May 2025 09:11:40 GMT

Seems you can't find the help telephone number either!

Re: Double the price!

caesarome — Tue, 20 May 2025 09:13:30 GMT

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Double the price!

MightyQuinn — Tue, 20 May 2025 09:13:49 GMT

@Del1000 wrote:
Seems you can't find the help telephone number either!

Hi @Del1000 Expand Need more help at the bottom of this page https://www.sky.com/help/home

Re: Double the price!

Del1000 — Tue, 20 May 2025 09:18:06 GMT

Thanks – I'll try again, but it seems all the links end up as dead ends – the whole thing is Kafkaesque!

Re: Double the price!

Daniel0210 — Tue, 20 May 2025 09:27:30 GMT

@Del1000 wrote:

Thanks – I'll try again, but it seems all the links end up as dead ends

Following the instructions on the link lead to a 0333 number if you're in the UK.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Double the price!

Del1000 — Tue, 20 May 2025 09:54:10 GMT

After a long call to India with the line breaking up and so on, I've been able to resolve the matter and come to an agreement to get the monthly price down, Thanks for the help.