topic Re: Continuing to charge after left in Account & Billing

Continuing to charge after left

HM22 — Mon, 19 May 2025 19:32:32 GMT

I canceled amd paid my final bill but you are still trying to bill me and sending reminders to pay.

Please fix this.

Re: Continuing to charge after left

Daniel0210 — Mon, 19 May 2025 19:41:58 GMT

@HM22
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

What service did you cancel?

How and when did you cancel?

Did you receive an email from Sky acknowledging the cancellation?

Re: Continuing to charge after left

peter-marlow+1966 — Mon, 19 May 2025 19:59:23 GMT

We're you still in contact when you cancelled your subscription did you give the correct notice when you cancelled did you call to cancel

For tv subscription you need to give 31 days notice and for broadband subscription it 14 days if you were still in contact with any of these then you will have fees to pay and as already said did you get a confirmation email from sky about the cancellation

Re: Continuing to charge after left

HM22 — Tue, 20 May 2025 07:05:17 GMT

Yes, they kept begging me to stay and making me offers.

Re: Continuing to charge after left

Daniel0210 — Tue, 20 May 2025 07:13:12 GMT

@HM22

Please answer the previous questions…

@Daniel0210 wrote:

@HM22

What service did you cancel?

How and when did you cancel?