topic Re: Bill PDF download corrupted in Account & Billing

Bill PDF download corrupted

DavidJMMC — Tue, 13 May 2025 09:57:51 GMT

Since yesterday, the PDF resulting from the online Download Bill PDF link, is corrupted or at least malformated with big icons taking half a page. It was all ok over the weekend. Is Sky aware of that? Is there a problem on the Sky side that they are looking into? Is there an expected resultion timeframe?

Re: Bill PDF download corrupted

caesarome — Tue, 13 May 2025 10:18:22 GMT

@DavidJMMC

Have you tried downloading it via a different browser to see if it the same ?

Re: Bill PDF download corrupted

DavidJMMC — Tue, 13 May 2025 11:09:00 GMT

Yes. Same happening with (a) Google Chrome on laptop and with (b) Safari on tablet. Have you tried and not got that problem on your side?

Re: Bill PDF download corrupted

PandJ2020 — Tue, 13 May 2025 11:19:07 GMT

Sky seemed to have updated the site recently - it looks a bit different.

However, when I click on 'Bills & Payments' it just comes up 'Bad request'.

I presume they are aware...

Re: Bill PDF download corrupted

Mark39 — Tue, 13 May 2025 11:28:03 GMT

Still OK here, though that's for a Glass/Stream bill which I think comes from a different system.

Re: Bill PDF download corrupted

PandJ2020 — Tue, 13 May 2025 11:39:27 GMT

Just tried on edge, worked fine.

Back to chrome, bad request. Hmmm, shut browser, reopen browser then works...

Anyway, PDF's fine in both browser. I would assume OP's problem is client related.

Re: Bill PDF download corrupted

caesarome — Tue, 13 May 2025 12:32:22 GMT

On Chrome a bad request can usually be fixed by clearing the cookies.

Re: Bill PDF download corrupted

Dave+Hawley — Thu, 15 May 2025 19:49:13 GMT

Confirmed here.

I've tried with several browsers, and the PDFs look the same on all of them.

That is to say, absolutely terrible!

It looks as if some formatting information is missing.

Even ones that I've downloaded before now look awful, although they didn't the first time that they were downloaded.

☹️

Re: Bill PDF download corrupted

DavidJMMC — Thu, 15 May 2025 20:34:35 GMT

Thank you Dave. In a way it is reassuring that others are also affected

Re: Bill PDF download corrupted

dpeUK — Sat, 17 May 2025 15:27:52 GMT

it is really rubblish. Does no one in Sky check these things! Do you want some of us to act as beta testers?

Re: Bill PDF download corrupted

DavidJMMC — Mon, 19 May 2025 07:48:35 GMT

So! How do we escalate this directly to Sky and get them involved?

p.s. anyone affected by this, just put a little post here saying so. Thanks

Re: Bill PDF download corrupted

lettice — Mon, 19 May 2025 08:02:03 GMT

Have checked mine this morning for both my Sky Stream and Broadband bills.

Do agree, the resultant downloaded pdf of the bill, its formatting is not laid out correctly.

Have reported in our Superusers closed area for Sky to be made aware.

Re: Bill PDF download corrupted

zaheer77 — Mon, 19 May 2025 10:24:51 GMT

same here. i have tried both edge and chrome and it formatting is off. when will they fix this?

Re: Bill PDF download corrupted

PandJ2020 — Mon, 19 May 2025 10:30:18 GMT

@zaheer77 wrote:
when will they fix this?

When it's fixed.

Re: Bill PDF download corrupted

Dave+Hawley — Mon, 19 May 2025 10:46:32 GMT

Thanks @lettice much appreciated.

It was interesting to find that PDFs which had been fine before are now no longer OK if they are downloaded again.

That proves that they are generated anew every time they're requested, and aren't just stored routinely with the bills.

Also, I use Sky Mobile as well, and the PDFs there seem to be still fine, so whatever the problem is, it seems to only be affecting the PDFs of the TV and broadband/phone bills.

Cheers, Dave.

🙂

Re: Bill PDF download corrupted

dpeUK — Mon, 19 May 2025 16:22:31 GMT

That wasn't true for me. Both my mobile and my TV & Broadband PDFs were not formatted correctly.

I will check again tonight to see if they have changed,

Re: Bill PDF download corrupted

DavidJMMC — Mon, 19 May 2025 16:47:48 GMT

Agreed. My mobile bills are affected.

Re: Bill PDF download corrupted

dpeUK — Mon, 19 May 2025 16:59:40 GMT

Yep, they are still all messed up, Mobile is much worst that the TV & Broadband

Re: Bill PDF download corrupted

Dave+Hawley — Mon, 19 May 2025 18:40:15 GMT

That's really strange.

I've just downloaded my latest mobile bill PDF again, and it still looks fine.

Downloading my TV and broadband/phone bill again, it still looks wrong!

That is weird.

🤔

Re: Bill PDF download corrupted

Nabila0786 — Mon, 26 May 2025 13:49:51 GMT

i am also having issue with the bill, half the page is taken over by the address with big exclamation mark on other page its a mess, my mobile bill doesnt have year date on them with repeated payment reductions, i have been nagging sky to have this problem resolved only to go from bad to worse, i mean what is the issue here shouldnt take months to resolve this problem, has anyone else managed to get theres resolved or is it a database issue.