topic Re: Price Protection Promise - then a price increase in Account & Billing

Price Protection Promise - then a price increase

MattSky — Mon, 24 Mar 2025 13:55:53 GMT

I took a new customer sky deal in September 2024 at £23 pm for TV and £13 pm for Internet on a 24 month "deal" with price protection.

I have just had an email with a notification of a price increase of £3 each for the services, so £6.

Checking my contract it makes provision under section 9.6 for a once a year price increase of 10%, so a maximum of £2.30 on the TV and £1.30 for broadband, not £6 or over 15%..

A number of calls to Sky and still getting a parroted response that "it's as per the T&C's" even though it's not.

Awaiting yet another call back..

Is anyone else having this merry go round on what is a very basis point.

TIA

Re: Price Protection Promise - then a price increase

PandJ2020 — Mon, 24 Mar 2025 14:23:07 GMT

The allowed increase is on the list price of the subscriptions and not your net discounted amount. (So much higher than £2.30)

There was another thread a while back where they did offer 'price protection' for signature but not sure if applies here. (Normal price protection is for the first 60 days of a new contract only)

I believe you can leave broadband penalty free though.

Re: Price Protection Promise - then a price increase

TimmyBGood — Mon, 24 Mar 2025 20:01:12 GMT

@MattSky

As @PandJ2020 indicates, 'price protection' applies for around two months, so has long since ended for a contract started last September. It's really only relevant between February and April in any particular calendar year

Re: Price Protection Promise - then a price increase

CGG — Mon, 19 May 2025 16:25:06 GMT

I have just had the same conversation, my Sky signature package went form £25 after discount to nearly £33 and overall increase of £7. After 24+ years it is sadly time to reconsider my association with Sky when my contract ends.

Apparently I have Sky protection which was at£6 and then reduced to £3.

When questioned further, the advisor Connor could not advise why I had not been sent new terms and conditions for the changes to the price protection, then advised however we have reduced the price increase from £7 to £3.

If I could change my contract now I would and go to BT as they have a 150 full fibre deal with telephone at £34 which is what I currently pay for Sky Ultrafast 150.