topic Re: Another person whose money you have kept. in Account & Billing

Another person whose money you have kept.

Davidh71 — Mon, 19 May 2025 12:41:55 GMT

Seems to be a common problem with you taking money from people leaving a credit in their account when the leave, and then not refunding the money. You owe me £53 and it is so difficult to ask for it back. This is disgraceful and I would very much appreciate it if you could return my money for me plus Interest as it is taking so long. Very poor.

Re: Another person whose money you have kept.

caesarome — Mon, 19 May 2025 12:43:37 GMT

@Davidh71

Although we are customers here we can arrange some help for you if you can confirm your payment method is still in place ?

Re: Another person whose money you have kept.

Davidh71 — Mon, 19 May 2025 12:45:40 GMT

Yes - DD still in place

Re: Another person whose money you have kept.

caesarome — Mon, 19 May 2025 12:46:57 GMT

@Davidh71

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Another person whose money you have kept.

Davidh71 — Mon, 19 May 2025 12:48:27 GMT

Thank you very much for your help. It is very frustrating having to go to so much trouble to get money back! And don't even get me started on their Virtual Assistant!!!!

Re: Another person whose money you have kept.

Daniel0210 — Mon, 19 May 2025 13:07:02 GMT

@Davidh71 wrote:

plus Interest as it is taking so long.

@Davidh71

Interest doesn't factor into it I'm afraid. You'll only get the credit showing on your account.

Re: Another person whose money you have kept.

Lisa-P1987 — Mon, 19 May 2025 13:11:40 GMT

Thanks for escalating this. We’ve sent Davidh71 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.