topic Re: Payment came off twice in Account & Billing

Payment came off twice

Ryanmeston07 — Sun, 18 May 2025 19:53:53 GMT

Hello,

I recently changed my payment from bank to debit card and paid my bill manually on Friday assuming that this would have sorted it coming off automatically, long behold another £50 has came off again today.

Could someone help me get a refund for the extra £50 and perhaps guide me to where I can change it manually payments as I'm a bit frustrated that this has happened again.

Thanks

Re: Payment came off twice

caesarome — Sun, 18 May 2025 20:39:54 GMT

@Ryanmeston07

As you have a payment method set up then unless your services are restricted due to a payment not being taken then you should never need to make a manual payment, even changing your payment details does mean you need to make one.

Do you now see a £50 credit on your account ?

Re: Payment came off twice

MarkGoldsmith — Sun, 18 May 2025 20:40:16 GMT

Its not possible to switch to manual payments. The T&Cs state that you have to have either a direct debit or a credit/debit card setup on your account for the bill to be taken automatically. Its worth noting that if you setup either and then remove it so no payment details are setup on your account Sky will use the payment details they had on record for you, which would leave them to likely try against the previous payment details you have removed.

Unfortunately making a manual payment won't stop an automated payment being made, as the automated payment will be scheduled once your bill is generated, any manual payments go as credit on your account which is used to pay the following month's bill.

Re: Payment came off twice

Ryanmeston07 — Sun, 18 May 2025 20:41:30 GMT

Hi, my account is now showing in credit? Am I able to get a refund of one of the £50 payments that were made?

Re: Payment came off twice

Ryanmeston07 — Sun, 18 May 2025 20:42:25 GMT

Thanks for your reply Mark. I understand.

like I just said to another helper could I get a refund for one of the £50 payments that were made so my account is put back to £0 due. Thanks

Re: Payment came off twice

caesarome — Sun, 18 May 2025 20:43:25 GMT

@Ryanmeston07

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

@MarkGoldsmith

They have changed their payment method to a debit card.

Re: Payment came off twice

Greenfingers001 — Mon, 19 May 2025 10:06:54 GMT

Thanks for escalating this. We’ve sent @Ryanmeston07 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.