topic Re: Refund in Account & Billing

Refund

JB971 — Sat, 17 May 2025 20:54:55 GMT

Cancelled our sky subscription in January and there's money that keeps carrying over every month saying we're in credit.

Re: Refund

caesarome — Sat, 17 May 2025 21:19:26 GMT

@JB971

Is your payment method still in place ?

Re: Refund

peter-marlow+1966 — Sat, 17 May 2025 21:22:33 GMT

How did you cancel your subscription, did you call to cancel and did you get a confirmation email from sky about with a cancellation date on it

Re: Refund

caesarome — Sat, 17 May 2025 21:25:29 GMT

@peter-marlow+1966 wrote:

How did you cancel your subscription, did you call to cancel and did you get a confirmation email from sky about with a cancellation date on it

If there is a credit on the account @peter-marlow+1966 that is rolling over each month and no actual bill then this suggests that the account has been cancelled.

Re: Refund

JB971 — Sun, 18 May 2025 18:51:14 GMT

The account is cancelled and we have confirmation of this, the money is sitting in the account as credit but hasn't been refunded to us. The last bill was taken in February. It now says we have money sitting in our balance and the credit goes towards our next bill. Would just like the money back and so far it's nothing but a hassle.

Re: Refund

Daniel0210 — Sun, 18 May 2025 18:53:32 GMT

@JB971

Once again…

@caesarome wrote:

@JB971

Is your payment method still in place ?

Re: Refund

GD1 — Sun, 18 May 2025 19:33:56 GMT

@JB971 As requested did you leave your direct debit in place as this will aid a speedier refund.