topic Re: Payment in Account & Billing

Payment

Enzo4 — Sat, 17 May 2025 09:56:03 GMT

Struggling with making payment, unable to talk to an advisor

Re: Payment

PandJ2020 — Sat, 17 May 2025 09:58:19 GMT

@Enzo4 wrote:
Struggling with making payment

You can make the payment from within your online account.

Re: Payment

Enzo4 — Sat, 17 May 2025 10:01:45 GMT

I can't pay, I can't talk to an advisor to ask for help

Re: Payment

MarkGoldsmith — Sat, 17 May 2025 10:20:28 GMT

@Enzo4 wrote:
I can't pay, I can't talk to an advisor to ask for help

@Enzo4 Unfortunately if you are unable to pay an overdue there is a little an advisor can do for you.

If your bill is already overdue then trying to call Sky will direct you to paying the overdue bill before you can talk to an advisor. If your bill isn't yet overdue but due shortly an advisor still won't be able to help as Sky have an automated system that will restrict services if a bill is overdue.

If you are paying off a credit agreement then you can get a payment holiday just for that component but note that does not apply to any bills for the subscription charges for your service.