topic Re: Credit refund in Account & Billing

Credit refund

DavidJoseph — Sat, 17 May 2025 05:45:13 GMT

Hi, I have switched from SKY--terminated contract on 27/04/2025, returned all my equipment and I have a credit of £51.37. My payment method (Bank DD) is still active. Please can you arrange to have this credit paid into my bank account

Regards

David

Re: Credit refund

Daniel0210 — Sat, 17 May 2025 06:09:02 GMT

@DavidJoseph

Was 27 April your last day of service or the day you cancelled?

Re: Credit refund

DavidJoseph — Sat, 17 May 2025 06:26:54 GMT

Hi Daniel, it was my last day of service

Regards

Re: Credit refund

Daniel0210 — Sat, 17 May 2025 06:56:58 GMT

@DavidJoseph

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

DavidJoseph — Sat, 17 May 2025 07:03:56 GMT

Thank you very much for your help Daniel.

Re: Credit refund

Lisa-P1987 — Sat, 17 May 2025 10:58:00 GMT

Thanks for escalating this. We’ve sent DavidJoseph an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.