topic Re: Items appearing twice on bill in Account & Billing

Items appearing twice on bill

Em2106 — Fri, 16 May 2025 14:13:19 GMT

Can anyone explain to me please why on my bills I have every item twice?? One will state the item eg. Sky broadband and then underneath will say Sky broadband - 30 days?? Trying to get through to sky is a joke and I'm confused as to why this is???

Re: Items appearing twice on bill

MightyQuinn — Fri, 16 May 2025 14:48:46 GMT

Hi @Em2106 The -30days is for the previous month, so your bill is for two months.

Re: Items appearing twice on bill

PandJ2020 — Fri, 16 May 2025 14:50:41 GMT

@Em2106 wrote:
Trying to get through to sky is a joke

I suspect the lines are still busy after last night's outage.... Try tomorrow.

Re: Items appearing twice on bill

Em2106 — Fri, 16 May 2025 15:50:21 GMT

So every month I'm being charged for the previous month?? Surely you should just be charged for that month?

Re: Items appearing twice on bill

caesarome — Fri, 16 May 2025 15:53:20 GMT

What shows on your last months bill ?

Re: Items appearing twice on bill

Em2106 — Fri, 16 May 2025 15:57:54 GMT

The same. Charged twice. I have cancelled some of my packages as was too expensive but since then my bills have been more!!! I have been trying to call sky for couple weeks and just cannot get through.

Re: Items appearing twice on bill

Em2106 — Fri, 16 May 2025 16:02:41 GMT

Thank you 👍🏼

Re: Items appearing twice on bill

caesarome — Fri, 16 May 2025 16:02:43 GMT

@Em2106

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Items appearing twice on bill

Em2106 — Fri, 16 May 2025 16:07:03 GMT

Thank you ever so much. I'm just so confused by it all. I have looked back on further bills before downsizing my package and nothing has been charged twice and no mention of -30 days next to any items so I really don't u understand how getting rid of sky cinema, sky sports. Sky kids etc my bills are more!!
Thank you for your help it is appreciated