topic Re: Upgrade grumble in Account & Billing

Upgrade grumble

Auntie+Clarky — Fri, 16 May 2025 12:59:47 GMT

Hi. Has anyone else not online savvy had feelings of frustration when upgrading? I have looked online and saw parts of my package was out of contract and I should upgrade now and be charged £10 for the privilege. I called for help and a lovely lady looked at my account and said she could do nothing because I was on a good deal anyway and the £10 was an admin fee and she wouldn't do anything about that either. So I signed back online and upgraded feeling totally fed up after going round and round in circles trying to see my best options . Gave up. Upgraded paid the £10. Then saw an offers page with things cheaper than I am now paying for the next while. Rant over. I try to be independent. But feel like I have nowhere to turn. There used to be such nice helpful online and phone people. But now it seems they can only tell me what I already now. Fed up. Can't even get a real person on chat.

Re: Upgrade grumble

Mark39 — Fri, 16 May 2025 13:02:55 GMT

@Auntie+Clarky wrote:
Upgraded paid the £10. Then saw an offers page with things cheaper than I am now paying for the next while.

If it makes you feel any better, most offers that Sky advertise are for new customers

Re: Upgrade grumble

Auntie+Clarky — Fri, 16 May 2025 13:14:50 GMT

Thank you just make me wonder what benefits long term customers have!

Re: Upgrade grumble

Mark39 — Fri, 16 May 2025 13:19:18 GMT

That's pretty much just Sky VIP. You would be hard pressed to find much in the way of financial benefit nowadays I'm afraid.

Re: Upgrade grumble

Auntie+Clarky — Fri, 16 May 2025 13:24:31 GMT

I wonder if I'd have better service if I was to say I was leaving. Thing is I feel obliged to pay as there is nothing comparable

Re: Upgrade grumble

peter-marlow+1966 — Fri, 16 May 2025 13:57:54 GMT

You could try ring sky again and ask to talk to the retention team, I did that in February of this year and got a really good deal on a two year contract, top line tv package with whole home sky sports, cinema, kids, dolby atmos and uhd, ads skipping sky ultimate, and netfixs premium all for £70 a month, I have 2 55inch sky glass tvs a gen 1 and a gen 2 a puck, sky live camera, 43inch lg, smart tv, also got a good 2 deal on my gigafast broadband of £43 a month too you can get good deals, I said to them that I have been with you for 18 years and why are new customers able to get a puck and the package with broadband for a total of £120 a month, the retention team have better it for me for the next 2 years you just have to be prepared to Huggle or walk away

Re: Upgrade grumble

Auntie+Clarky — Fri, 16 May 2025 14:28:58 GMT

Thank you. I wish I'd known about the retention team. Well November is when some other parts of the contract renews and I'll be up and fighting!