topic Re: Charged for old phone in Account & Billing

Charged for old phone

StevenT1 — Fri, 16 May 2025 07:25:13 GMT

I upgraded my mobile back in April through my Sky mobile app. Went through all the procedures etc and was able to successfully upgrade my phone. I have had the 'old' phone paid off, however still getting charged twice for my SIM card which I don't understand as I've got the same number. I'm getting double charged, in addition to a massive banked data. Which I was trying to use to reduce the cost of my 'new' phone but through the app it wasn't allowing this at the time.

Who can I get in touch with cause I'm getting charged every month twice.

Re: Charged for old phone

PandJ2020 — Fri, 16 May 2025 08:39:42 GMT

@StevenT1 wrote:
Who can I get in touch with

Sky? Call 150.

Re: Charged for old phone

caesarome — Fri, 16 May 2025 08:42:33 GMT

@StevenT1

Do these sim charges cover the same date period ?

Re: Charged for old phone

StevenT1 — Fri, 16 May 2025 09:45:31 GMT

Yes these SIM charges cover the same date period, thanks.

Re: Charged for old phone

caesarome — Fri, 16 May 2025 10:17:39 GMT

@StevenT1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Charged for old phone

Greenfingers001 — Fri, 16 May 2025 10:21:37 GMT

Thanks for escalating this. We’ve sent @StevenT1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.