topic Re: Sky stream + Sky broadband in Account & Billing

Sky stream + Sky broadband

Swapnil1 — Thu, 15 May 2025 18:58:50 GMT

I joined Sky today, subscribing to both Sky Broadband and Sky TV.

During the sign-up call, the agent (whose name I know but prefer not to disclose) clearly assured me that the total monthly cost for both broadband and TV would be £32. I asked for confirmation multiple times, and this amount was consistently confirmed.

However, upon reviewing my contracts, I noticed a discrepancy:

Broadband: £25/month
Sky TV: £15/month
This totals £40/month, not the £32 I was promised. This feels misleading. Has anyone faced this? What are my options?

Re: Sky stream + Sky broadband

Mark39 — Thu, 15 May 2025 19:00:18 GMT

@Swapnil1 I'd suggest calling Sky back.

Re: Sky stream + Sky broadband

Swapnil1 — Thu, 15 May 2025 19:01:55 GMT

I called them up they mentioned they cant cancel or do anything unless and until the puck device gets delivered. Is it possible for the agent to offer me the sky stream for £7? Can they do that?

Re: Sky stream + Sky broadband

caesarome — Thu, 15 May 2025 19:04:32 GMT

@Swapnil1

Are those prices appearing on your bills or an email that you were sent or both ?

Re: Sky stream + Sky broadband

Swapnil1 — Thu, 15 May 2025 19:05:54 GMT

@caesarome the broadband is appearing both on email and contract, but nothing on the tv. I just saw online the price seems to be £15 pcm

Re: Sky stream + Sky broadband

Mark39 — Thu, 15 May 2025 19:10:14 GMT

Theoretically they can offer you any price, though it may require some behind the scenes manual intervention to implement it which can take a few days. Do make a note of the date and time of your calls so that they can retrieve the call recordings to review.

Re: Sky stream + Sky broadband

caesarome — Thu, 15 May 2025 19:13:57 GMT

Are you able to see future bills to see what they show (so not just the next one), the reason I mention this is because your first bill will Sky will be higher due to the fact it covers the date from when your services have been activated up until your next bill and beyond so could possibly cover more than the usual 4 weeks,

Re: Sky stream + Sky broadband

Swapnil1 — Thu, 15 May 2025 19:20:03 GMT

@caesarome I dont see any future bills yet. I am bit confused why will the first bill be high?

Re: Sky stream + Sky broadband

Swapnil1 — Thu, 15 May 2025 19:22:16 GMT

@caesarome @Mark39 can i cancel the sky stream once within 14 days i get the puck device? Will they deduct any money from me at all? And how do i return the puck device back? Are they gonna pay postages?

Re: Sky stream + Sky broadband

PandJ2020 — Thu, 15 May 2025 19:22:39 GMT

@Swapnil1 wrote:
@caesarome I dont see any future bills yet. I am bit confused why will the first bill be high?

Usually because it covers a period longer than one month.

Re: Sky stream + Sky broadband

caesarome — Thu, 15 May 2025 19:24:42 GMT

@Swapnil1

As explained the first bill might cover more than the usual 4 weeks hence it being more.

If you want to cancel then you would need to call Sky.

Any items returned to Sky are covered via a freepost service:

https://www.sky.com/help/articles/return-tv-broadband

Re: Sky stream + Sky broadband

Swapnil1 — Thu, 15 May 2025 19:34:18 GMT

@caesarome so what do you suggest? Should i wait for the delivery of the puck device and then call and ask them to cancel?

Re: Sky stream + Sky broadband

caesarome — Thu, 15 May 2025 21:34:36 GMT

As you signed up today and because you will need to do this anyway I would give Sky a call tomorrow to cancel the puck, if it does turn up then it will be cancelled so you can use the link I posted to print a label to get it returned.