topic Re: Eubank Jr v Benn in Account & Billing

Eubank Jr v Benn

GrahamNaismith — Wed, 14 May 2025 20:51:18 GMT

So I bought the fight a week in advance and then had to go away. So I went back to Sky Box Office a few days before and it had a message about cancelling it in advance and not paying - basically if you watch it you pay. Tried 4 times to cancel/delete and it didn't seem to do anything. At any rate I never watched and still haven't but I've been charged £19.95. Tried to go that assistant thing on mysky but it just seemed to think I was talking about a phone bill. Can't see any way to contact Sky about this without the pain of calling up. What's my options?

Re: Eubank Jr v Benn

caesarome — Wed, 14 May 2025 21:03:19 GMT

How did your order the fight, did you order it online or via your Sky Tv equipment ?

Re: Eubank Jr v Benn

GrahamNaismith — Thu, 15 May 2025 18:07:29 GMT

Order it on Sky/TV on the normal pay per view channel they have

Re: Eubank Jr v Benn

caesarome — Thu, 15 May 2025 18:16:10 GMT

@GrahamNaismith

You could register a complaint by filling in this online form as someone should then contact you regarding this:

https://www.sky.com/help/complaints

Re: Eubank Jr v Benn

GrahamNaismith — Sun, 18 May 2025 19:06:14 GMT

So I did register a complaint and they said as soon as I press buy I need to pay for it. Definitely not was inferred on the screen (there was a cancel/delete button and something about if you watch, you pay). Back and forth with their complaints department but they won't budge so I'm off. Don't really know what I was paying £50+ a month for anyway.

Thanks to all those who contributed. Much appreciated.