topic Returning box in Account & Billing

Returning box

Dave366 — Wed, 14 May 2025 14:10:09 GMT

I left sky before Christmas and returned all my sky box's then so I don't understand why you have sent me a letter and a box to return my sky box's again I have not being with you now for months thanks David

Re: Returning box

Daniel0210 — Wed, 14 May 2025 14:21:52 GMT

Did you have Sky Q, because Sky+ (where you've posted) didn't need returning.

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Returning box

Dave366 — Wed, 14 May 2025 14:28:48 GMT

No have have not got prove now because it was before Christmas

Re: Returning box

Daniel0210 — Wed, 14 May 2025 14:30:59 GMT

@Dave366

What equipment was it? It wasn't a Sky+ box.

Re: Returning box

MightyQuinn — Wed, 14 May 2025 14:33:04 GMT

@Dave366 wrote:
I don't understand why you have sent me a letter

Hi @Dave366 Not us, we are other customers! I see that you have been asked if you would like the offer of a session with the messaging team. Please see Welcome below.

Re: Returning box

Dave366 — Wed, 14 May 2025 14:33:19 GMT

I can't remember I sent back what sky asked for well put it this easy I have not got any sky stuff in my house thanks

Re: Returning box

Daniel0210 — Wed, 14 May 2025 14:34:32 GMT

@Dave366

What does the letter say Sky are still waiting for?

Re: Returning box

Dave366 — Wed, 14 May 2025 14:38:17 GMT

Sky Q mini box. Sky Q 2TB UHD. Sky Q mini box I have sent them back

Re: Returning box

Daniel0210 — Wed, 14 May 2025 14:42:05 GMT

@Dave366

To see if they can still help (even without proof of posting) I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returning box

Tom-W19 — Wed, 14 May 2025 14:49:30 GMT

Thanks for escalating. We've sent an invite to @Dave366.