topic Re: I asked for a payment to be refund to my bank account in Account & Billing

I asked for a payment to be refund to my bank account

Madmartin1 — Wed, 14 May 2025 01:45:34 GMT

Need some help, i paid my bill online then 30 minutes later it was taken again by direct debit , i phoned and asked for it to be returned toi my account ,was told between 3- 5 days ...its now day 6 and still no repayment

Re: I asked for a payment to be refund to my bank account

Daniel0210 — Wed, 14 May 2025 04:24:34 GMT

@Madmartin1

That would have been 3-5 working days if that changes the date you'd expect the refund.

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments at all unless requested to by Sky.

Is the overpayment showing as a credit on your Sky account? If it is we can perhaps get you some help in getting it refunded through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: I asked for a payment to be refund to my bank account

Madmartin1 — Wed, 14 May 2025 13:00:09 GMT

It is showing up as credit

Re: I asked for a payment to be refund to my bank account

Daniel0210 — Wed, 14 May 2025 13:02:22 GMT

@Madmartin1
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: I asked for a payment to be refund to my bank account

Lisa-P1987 — Wed, 14 May 2025 13:07:58 GMT

Thanks for escalating this. We’ve sent Madmartin1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.