topic Re: Another refund query in Account & Billing

Another refund query

Neil189 — Wed, 14 May 2025 11:32:35 GMT

Hello,

I terminated my Sky Broadband contract on 20 March. There is £25.66 credit showing on the account and the payment method is still active. When will I receive a refund?

Re: Another refund query

Daniel0210 — Wed, 14 May 2025 11:33:43 GMT

@Neil189
Refunds should normally take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that.

Re: Another refund query

Neil189 — Wed, 14 May 2025 11:35:40 GMT

Yes please! reading the posts on this forum it appears to be the only way to get a refund.

Re: Another refund query

Daniel0210 — Wed, 14 May 2025 11:36:42 GMT

@Neil189
We’ve been requested to wait at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Another refund query

Neil189 — Wed, 14 May 2025 11:39:24 GMT

Thanks for your help and for the speedy response!

Re: Another refund query

Daniel0210 — Wed, 14 May 2025 11:42:26 GMT

Now escalated @Neil189

Re: Another refund query

Mr+Flibbles+86 — Wed, 14 May 2025 12:07:58 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.