topic Re: Update debit card date detailst in Account & Billing

Update debit card date detailst

Mal578 — Tue, 13 May 2025 21:45:35 GMT

I am trying to update my debit card details as I got a new card. I am using the app I get to confirm and it doesn't take. I a approved it on the banking app fine. If I pay the bill it works fine but I don't want to have to remember to do it every month

Re: Update debit card date detailst

caesarome — Wed, 14 May 2025 04:32:08 GMT

@Mal578

Have you tried doing it here instead:

https://www.sky.com/bill/tv-broadband-talk/change-payment-method

Re: Update debit card date detailst

Mal578 — Wed, 14 May 2025 06:21:32 GMT

Yes tried that and still don't work. Tride using the DD systems as well and it's the same

Re: Update debit card date detailst

caesarome — Wed, 14 May 2025 09:11:29 GMT

@Mal578

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Update debit card date detailst

Greenfingers001 — Wed, 14 May 2025 09:21:35 GMT

Thanks for escalating this. We’ve sent @Mal578 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.