topic Contract renewal in Account & Billing

Contract renewal

Macthedog1 — Wed, 14 May 2025 09:19:52 GMT

How do i not renew my Sky contract

Re: Contract renewal

caesarome — Wed, 14 May 2025 09:21:22 GMT

To see if they offer you a new deal give Sky a call and if they do it will come with a new 24 month contract and you will need to make your mind up whilst on the call.

Re: Contract renewal

GD1 — Wed, 14 May 2025 09:21:40 GMT

@Macthedog1 You will need to call Sky

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Contract renewal

Daniel0210 — Wed, 14 May 2025 09:21:42 GMT

@Macthedog1 wrote:

How do i not renew my Sky contract

@Macthedog1

You have to cancel the subscription.

To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.