topic Re: Credit Refund in Account & Billing

Credit Refund

jk_1982 — Wed, 14 May 2025 08:43:45 GMT

Hi,

I recently left Sky and have a credit on my account. Can this be forwarded to the messaging team to expedite?

Thanks!

Re: Credit Refund

Daniel0210 — Wed, 14 May 2025 09:07:33 GMT

@jk_1982
Refunds should normally take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Please confirm in your reply whether the payment method is still active.

Re: Credit Refund

caesarome — Wed, 14 May 2025 09:09:29 GMT

@jk_1982

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit Refund

Mr+Flibbles+86 — Wed, 14 May 2025 10:03:36 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.