topic Re: Refund for account credit in Account & Billing

Refund for account credit

jawalker88 — Wed, 14 May 2025 08:01:26 GMT

I left Sky in March and still have over £60 in credit which hasn't been refunded.

Can someone help escalate this to receive a refund?

Re: Refund for account credit

GD1 — Wed, 14 May 2025 08:04:00 GMT

@jawalker88 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Refund for account credit

Lisa-P1987 — Wed, 14 May 2025 08:51:15 GMT

Thanks for escalating this. We’ve sent jawalker88 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.