topic Re: Disgusting in Account & Billing

Disgusting

DiamondVIP — Wed, 14 May 2025 08:31:37 GMT

As a " valued DIamond VIP" (allegedly), I find it reprehensible, insincere and plainly just wrong, that new customers get better deals that loyal ones. On what planet is this the right thing to do. No reward for loyalty. The whole thing stinks of "don't care" and just hoping we won't notice. This is wrong but is a good way to alienate loyal customers and make them go elsewhere. Well done sky. Good job

Re: Disgusting

GD1 — Wed, 14 May 2025 08:36:28 GMT

@DiamondVIP I presume you thought it was ok to get your new customer deals when you signed up to Sky originally? So why shouldn't other new customers take advantage of them?

All companies do this, if you go elsewhere and get your new deal for 18/24 months you'll start to again pay the full listed price wth them also.

Re: Disgusting

SKY1992bf — Wed, 14 May 2025 08:39:32 GMT

@DiamondVIP You will find all providers incentivise new customer offers over existing customers

you would have benefited from such offer when you signed up so shouldn't be an entitlement to another

vip means nothing when it comes to prices it never has

if you were to sign up with a new provider you would be in the same position when your minimum term comes to an end

Re: Disgusting

MightyQuinn — Wed, 14 May 2025 08:48:44 GMT

Hi @DiamondVIP If you are a diamond VIP then you should know by now that loyalty means nothing. The loyalty tax applies to all communication companies and especially insurance firms. The only answer is to change firms every year. Note VIP is just a marketing tool, when everyone is a VIP then none of us are VIPs.

Re: Disgusting

DiamondVIP — Wed, 14 May 2025 08:50:01 GMT

Thanks for the replies guys. You're so right. VIP does mean nothing. It's just a way of trying to make you think you're valued when you're really not. Suck you in, flatter you a bit, that's all. Martin Lewis was looking into this a while ago, stating it should be illegal. Just because all companies do it doesn't make it right or ethical. It's not even that Sky have the best prices. Good luck

Re: Disgusting

PandJ2020 — Wed, 14 May 2025 09:22:22 GMT

I'm not sure 'disgusting' is the best description. But if you're not happy with the price, just give notice to leave (or don't renew) - no drama...

Re: Disgusting

peter-marlow+1966 — Wed, 14 May 2025 11:53:39 GMT

Phone sky and ask to speak to the retention team as I did and I got a big discount on a 24 contract top line package on sky glass tv and whole home. I am saving over £50 a month for everything and I have been with sky for 18 years and I am a diamond v I p member