topic Re: Just returned my sky equipment but still keep sending me packing in Account & Billing

Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 13:19:34 GMT

I've already sent my original equipment back like super hub and tv puck but still keep getting emails from royal mail regarding your parcel is being delivered tomorrow but I got this last week same package and emails from royal mail its being received from sky it's on its way back but royal mail are still sending me boxes with returns label.

Re: Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 13:39:56 GMT

I know we add issues with the delivery of the bag being dispatched that's all down to a technical fault which took days to complete and now I received it its coming a joke now being sent emails from.royal mail regarding sky products with bags its been sent off now so its up to sky to sort it nothing more I can do now if I keep getting parcels being sent to me with labels

Re: Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 13:41:00 GMT

Re: Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 13:42:55 GMT

This is what I keep.on getting sent in post it's becoming a problem and a joke now I'm.not with sky now all the equipment was sent ages ago many thanks

Re: Just returned my sky equipment but still keep sending me packing

Daniel0210 — Mon, 12 May 2025 13:56:26 GMT

@Jonathanphillip

As the cancellation of broadband brings a 14 day notice period and TV services a 31 day notice period the packaging is sent out towards the ends of those notice periods, so separately.

As long as you've returned everything Sky expects back and kept your proof of posting there's nothing else you need to do yet.

Re: Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 14:13:04 GMT

Well we have proof of receipt because my dad returned it back and he got a receipt from the shop.so.we do.have proof definitely many thanks

Re: Just returned my sky equipment but still keep sending me packing

caesarome — Mon, 12 May 2025 15:06:38 GMT

@Jonathanphillip

Unless I am mistaken that letter you have been sent is from Sky and not Royal Mail so are Sky saying that you haven't returned it because if this is the case we can get you some help via here about this.

Re: Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 15:43:50 GMT

@caesarome yes it's from sky regarding sky broadband hub having to be sent back which we already did but still getting enails from royal mail sending me more bags why

Re: Just returned my sky equipment but still keep sending me packing

Daniel0210 — Mon, 12 May 2025 15:45:38 GMT

@Jonathanphillip

Did you send the puck and hub in the same packaging?

Re: Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 15:50:39 GMT

@Daniel0210 no because they only sent out a tiny small cardboard like a dvd size package which you get sent and things I've got wouldn't fit in the box which was provided no way the hub was quite big and everything else wouldn't go in that package so we sent it off in a bag with the label attached to it my dad knows what's required so he dealt with it

Re: Just returned my sky equipment but still keep sending me packing

caesarome — Mon, 12 May 2025 15:53:38 GMT

So you send back these two items in different boxes/bags and have proof for both of them ?

Re: Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 15:56:32 GMT

Oh well we didn't know that can't do nothing now its been sent off @caesarome we wasn't sure what to do

Re: Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 16:01:52 GMT

We didn't know that is how it was going to work oh well

Re: Just returned my sky equipment but still keep sending me packing

caesarome — Mon, 12 May 2025 16:08:34 GMT

We might be able to give you some help if you can confirm if you have the proof of posting for both, one or neither of them ?

Re: Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 16:10:08 GMT

@caesarome yes we can confirm we have proof for one of them.

Re: Just returned my sky equipment but still keep sending me packing

caesarome — Mon, 12 May 2025 16:14:25 GMT

@Jonathanphillip

It might take a little while to get this sorted but to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 17:07:46 GMT

@caesarome not got chat bubble yet I know what it looks like not received it yet

Re: Just returned my sky equipment but still keep sending me packing

Daniel0210 — Mon, 12 May 2025 17:09:46 GMT

@Jonathanphillip

It hasn't been sent yet. If you hear nothing by 7pm it'll be tomorrow.

Re: Just returned my sky equipment but still keep sending me packing

Jonathanphillip — Mon, 12 May 2025 17:14:02 GMT

@Daniel0210 many thanks

Re: Just returned my sky equipment but still keep sending me packing

Lisa-P1987 — Tue, 13 May 2025 08:53:53 GMT

Thanks for escalating this. We’ve sent Jonathanphillip an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.