topic Re: Sky Gigafast charges in Account & Billing

Sky Gigafast charges

Bigbadweegie — Tue, 13 May 2025 10:50:27 GMT

Hi All,

I have had sky gigafast broadband for about a year now and its running great. However when i checked my account online it comes with broadband boost and talk anytime extra included. When i check the actual bill my broadband is £61 and I am charged a further £7.50 for broadband boost and £17 for talk anytime extra. should this not be included or am i reading this wrong. any advise would be great.

Cheers

Re: Sky Gigafast charges

Tom-W19 — Tue, 13 May 2025 11:58:17 GMT

Hi @Bigbadweegie

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Gigafast charges

TimmyBGood — Tue, 13 May 2025 17:10:43 GMT

@Bigbadweegie wrote:

I am charged a further £7.50 for broadband boost and £17 for talk anytime extra. should this not be included or am i reading this wrong.

Both are optional add-ons, and neither is included in the broadband subscription even with gigabit FTTP.

You may see 'Sky Talk Internet Calls' listed as a free service, but that doesn't have any inclusive outbound calls (which by default have an unpleasantly high cost per minute)

Re: Sky Gigafast charges

Bigbadweegie — Thu, 15 May 2025 07:56:41 GMT

Hi All,

I contacted sky about my entire package, TV, BB, Mobile.

I have now got a new contract for all of my products. BB boost and Call anytime have been removed

So i have managed to save £100 a month. Thanks for the help.