topic Re: Charging me when I don’t have e contract in Account & Billing

Charging me when I don’t have e contract

CRHLHC — Tue, 13 May 2025 06:49:44 GMT

I cancelled my tv account over a year ago yet today the just started charging me agy

Daniel0210 — Tue, 13 May 2025 06:56:00 GMT

How did you cancel your subscription?

Did you receive an email from Sky acknowledging the cancellation?

Did you return all loaned equipment?

Are you sure the charge is for the TV service?

CRHLHC — Tue, 13 May 2025 07:03:48 GMT

I spoke to them and cancelled by email

they stopped charging me then today I see they have started again

Daniel0210 — Tue, 13 May 2025 07:05:38 GMT

Is the amount charged today the same amount you were paying before cancelling? What does your online Sky bill say the charge is for?

CRHLHC — Tue, 13 May 2025 07:09:27 GMT

All equipment was sent back but that was a nightmare they repeatedly sent me texts stating hadn't

the amount taken was less than I was paying

Daniel0210 — Tue, 13 May 2025 07:15:06 GMT

Can you post an image of the bill making sure any personal details such as account number/name etc are blocked out?