topic Re: Credit refund in Account & Billing

Credit refund

GaborB — Tue, 13 May 2025 06:17:54 GMT

Hello, I would like to ask when my credit will be refunded to my bank account.

my subscription was cancelled on 31.03.2025.

thank you

Gabor

Re: Credit refund

Daniel0210 — Tue, 13 May 2025 06:19:29 GMT

@GaborB
Refunds should normally take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that but before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit refund

GaborB — Tue, 13 May 2025 06:23:48 GMT

Hello Daniel,

thank you for your reply!

yes I would like to go ahead with the escalation.

I can confirm that my account is in credit 21.33€

and there is no more payment to be made.

i have still active my direct debit.

Re: Credit refund

Daniel0210 — Tue, 13 May 2025 06:49:12 GMT

@GaborB
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Lisa-P1987 — Tue, 13 May 2025 09:16:46 GMT

Thanks for escalating this. We’ve sent GaborB an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.