topic Re: Cancellation - credit refund in Account & Billing

Cancellation - credit refund

LauraMc09 — Mon, 12 May 2025 20:15:39 GMT

My Sky membership is ended at end of March, now 6weeks ago. I believe I was in credit and due a refund but I haven't received anything. How do i get the credit I am owed?

Re: Cancellation - credit refund

GD1 — Mon, 12 May 2025 20:17:03 GMT

@LauraMc09 Is there a credit showing on your account?

Re: Cancellation - credit refund

LauraMc09 — Mon, 12 May 2025 20:38:11 GMT

I cannot see my account anymore, so I cannot see, but I am sure I was in credit. Read that it could take up to six weeks, but nothing. So here I am asking for help

Re: Cancellation - credit refund

GD1 — Mon, 12 May 2025 20:50:48 GMT

@LauraMc09 You should still be able to see your account though, what happens when you access it?

Re: Cancellation - credit refund

LauraMc09 — Mon, 12 May 2025 20:56:54 GMT

Ah, so I've finally managed to see my bills again. Yes I have credit showing. It says it will go towards my next bills, but clearly I don't have any as I fully cancelled my membership.

Re: Cancellation - credit refund

GD1 — Mon, 12 May 2025 21:02:33 GMT

@LauraMc09 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. Which will appear from tomorrow.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Cancellation - credit refund

LauraMc09 — Mon, 12 May 2025 21:12:34 GMT

Thank you. Much appreciated

Re: Cancellation - credit refund

Lisa-P1987 — Tue, 13 May 2025 09:09:07 GMT

Thanks for escalating this. We’ve sent LauraMc09 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Cancellation - credit refund

Courtneyt — Thu, 16 Oct 2025 12:56:53 GMT

Hi I received an email on Tuesday saying that I will be receiving a refund , and that it will be send to my bank account.
I'm confused on if my bank account details would still be on my sky? I've tried checking on my account and my bill but I'm not sure if they are I can't find anything. So now I'm worried I won't get the refund into my account.

Re: Cancellation - credit refund

caesarome — Thu, 16 Oct 2025 12:58:43 GMT

@Courtneyt

When you left Sky your bank account details would still be present unless you manually removed it.