topic Re: VIP tier in Account & Billing

VIP tier

Dylan34 — Mon, 12 May 2025 20:16:18 GMT

I have recently moved house and was previously a gold member with 6 years membership, I moved with sky and now it has put me back to a silver tier and 0 years membership how is this correct

Re: VIP tier

caesarome — Mon, 12 May 2025 21:02:45 GMT

@Dylan34

What services do you have from Sky ?

Re: VIP tier

Dylan34 — Tue, 13 May 2025 03:41:04 GMT

Broadband and mobile I transfered them both over through sky move so I was still an on going customer

Re: VIP tier

Daniel0210 — Tue, 13 May 2025 06:07:03 GMT

@Dylan34

We've been told that when completing a home move, if you have phone and broadband this will be a new contract as Sky have to cancel the line at the current address and take out a new one in the new address.

So this might explain the reduction in tier but give Sky a call to see if this is just a temporary blip.