topic Re: Phone bill not showing in Account & Billing

Phone bill not showing

Coco1303 — Mon, 12 May 2025 18:04:40 GMT

I have a different phone not showing on my mobile app. It was set up under the same email and same address but I can't seem to see the bill and it still comes out monthly but I need to see how much is left to be paid. Is there a way I can add it?

Re: Phone bill not showing

caesarome — Mon, 12 May 2025 18:21:42 GMT

@Coco1303

If you can't see the bill for this device then this can be a sign that it is on a different account for some reason so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Phone bill not showing

Lisa-P1987 — Tue, 13 May 2025 09:06:50 GMT

Thanks for escalating this. We’ve sent Coco1303 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.