topic Payment holiday in Account & Billing

Payment holiday

angela33 — Mon, 12 May 2025 18:08:39 GMT

I've been cut off how do I apply for a payment holiday can't get through to advisor

Re: Payment holiday

PandJ2020 — Mon, 12 May 2025 18:17:45 GMT

@angela33 wrote:
I've been cut off how do I apply for a payment holiday can't get through to advisor

I believe it's too late if you've already missed payment(s).

https://www.sky.com/help/articles/sky-payment-holiday

You won't be able to contact anyone until the debt is cleared. Payment holidays only apply to credit items - and if you continue to default then the agreement can be cancelled and the full amount becomes payable immediately.

Re: Payment holiday

caesarome — Mon, 12 May 2025 18:20:18 GMT

@angela33

You will have to find a way to speak to an advisor, there is a messaaging service available via the No option at the end of this link:

https://www.sky.com/help/articles/sky-payment-holiday

Re: Payment holiday

Daniel0210 — Mon, 12 May 2025 18:28:13 GMT

@angela33

I agree with @PandJ2020 in that I don't think you can apply for a payment holiday if your services are restricted.

Restrictions are applied automatically and Sky agents can’t override this process. Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/