topic Cancelled Sky : How to get a refund in Account & Billing https://helpforum.sky.com/t5/Account-Billing/Cancelled-Sky-How-to-get-a-refund/m-p/4981079#M255030 <P>We cancelled our sky TV subscription back on 3rd March, effective on 1st April.</P><P>Last month Sky overcharged us beyond the effective cancellation date, and now there is a Credit Balance sitting on the account for £21.75, and it says "Credit goes towards paying your next bill(s)".</P><P>&nbsp;</P><P>My question: <EM><STRONG>How do I get this credit refunded to me?</STRONG></EM>&nbsp; The Direct Debit is still active (as instructed on the SU forum), but there is never going to be a "next bill" to credit this towards.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250512_083732_MySky.jpg"><img src="https://helpforum.sky.com/skins/images/84A0C4188ADF2DB9298DBD32BA2BB6C3/responsive_peak/images/image_rejected.gif" alt="Screenshot_20250512_083732_MySky.jpg" /></span></P> Mon, 12 May 2025 11:04:00 GMT tarbat 2025-05-12T11:04:00Z Cancelled Sky : How to get a refund https://helpforum.sky.com/t5/Account-Billing/Cancelled-Sky-How-to-get-a-refund/m-p/4981079#M255030 <P>We cancelled our sky TV subscription back on 3rd March, effective on 1st April.</P><P>Last month Sky overcharged us beyond the effective cancellation date, and now there is a Credit Balance sitting on the account for £21.75, and it says "Credit goes towards paying your next bill(s)".</P><P>&nbsp;</P><P>My question: <EM><STRONG>How do I get this credit refunded to me?</STRONG></EM>&nbsp; The Direct Debit is still active (as instructed on the SU forum), but there is never going to be a "next bill" to credit this towards.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250512_083732_MySky.jpg"><img src="https://helpforum.sky.com/skins/images/84A0C4188ADF2DB9298DBD32BA2BB6C3/responsive_peak/images/image_rejected.gif" alt="Screenshot_20250512_083732_MySky.jpg" /></span></P> Mon, 12 May 2025 11:04:00 GMT https://helpforum.sky.com/t5/Account-Billing/Cancelled-Sky-How-to-get-a-refund/m-p/4981079#M255030 tarbat 2025-05-12T11:04:00Z Re: Cancelled Sky : How to get a refund https://helpforum.sky.com/t5/Account-Billing/Cancelled-Sky-How-to-get-a-refund/m-p/4981108#M255038 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/16133">@tarbat</a>&nbsp;i've escalated to the Sky Messaging Team for you.</P> Mon, 12 May 2025 11:31:53 GMT https://helpforum.sky.com/t5/Account-Billing/Cancelled-Sky-How-to-get-a-refund/m-p/4981108#M255038 MarkGoldsmith 2025-05-12T11:31:53Z Re: Cancelled Sky : How to get a refund https://helpforum.sky.com/t5/Account-Billing/Cancelled-Sky-How-to-get-a-refund/m-p/4981109#M255039 <P>Thanks for escalating this. We’ve sent an invite to chat.<BR /><BR />Please be aware conversations automatically close if there is no response within 48 hours.</P> Mon, 12 May 2025 11:32:22 GMT https://helpforum.sky.com/t5/Account-Billing/Cancelled-Sky-How-to-get-a-refund/m-p/4981109#M255039 Mr+Flibbles+86 2025-05-12T11:32:22Z