topic Re: Credit refund form in Account & Billing

Credit refund form

Martinaitch — Sun, 11 May 2025 12:49:32 GMT

I need to know were i find the refund request form. I am no longer a customer and in Credit. DD has been cancelled so will need to request a cheque. Thanks

Re: Credit refund form

caesarome — Sun, 11 May 2025 12:55:46 GMT

@Martinaitch

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund form

Lisa-P1987 — Mon, 12 May 2025 07:43:32 GMT

Thanks for escalating this. We’ve sent Martinaitch an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund form

Addie15 — Mon, 12 May 2025 09:46:16 GMT

Update-We are closing this session as this matter bas been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.