topic Natalia74 in Account & Billing

Natalia74

Natalia74 — Mon, 12 May 2025 08:12:41 GMT

Hello, I subscribed to TV by mistake, the equipment arrived and I immediately sent it back, they told me that the contract was automatically terminated, why did they charge me 49 pounds if I didn’t even turn it on, please return the money for the service not rendered, thank you

Natalia74

Natalia74 — Mon, 12 May 2025 08:14:05 GMT

I want to write a complaint to the email address, I can't find it

Re: Natalia74

daveNOS — Mon, 12 May 2025 08:52:55 GMT

@Natalia74 The various ways to make a complaint can be found here https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Natalia74

JimM1 — Mon, 12 May 2025 09:30:20 GMT

@Natalia74 You are not contacting sky by posting on the Forum, for your request you will need to call them and speak direct.

Re: Natalia74

MightyQuinn — Mon, 12 May 2025 09:36:00 GMT

Hi @Natalia74 I wouldn't be surprised if it was an admin fee, after all, there was a cost sending you the equipment and it's return plus all the associated administration.