topic Re: Return broadband router in Account & Billing

Return broadband router

Gracielourich — Mon, 12 May 2025 08:40:30 GMT

Hi, I want to know if I can return my new router. My old one still works fine and is all set up. Sky want me to return my old one but can I send the new one back instead?

Re: Return broadband router

Mark39 — Mon, 12 May 2025 08:43:53 GMT

I suspect they'll be expecting the old one back. Best to speak to them to see what they say.

Re: Return broadband router

Daniel0210 — Mon, 12 May 2025 09:25:20 GMT

@Gracielourich wrote:

Hi, I want to know if I can return my new router. My old one still works fine and is all set up. Sky want me to return my old one but can I send the new one back instead?

@Gracielourich

Was this a new hub that you arranged to replace a model that'll no longer receive security updates after December 2025 such as a Sky Q hub?