topic Re: Sky essentials in Account & Billing

Sky essentials

Anonymous — Sun, 11 May 2025 18:23:29 GMT

As now reliant on my pension, and been with Sky for 22 years, I have asked to downgrade my account to Sky essentials on a 31 day rolling contract at the advertised price of £18.00 per month, when my contract ends in june, only to be told that price is only available for new customers, I do understand Sky need to attract new customers yet to have a new customer get the same package at a cheaper deal is not good, when Sky have had my loyalty for 22 years, I told the advisor that I would then be looking to cancel, who said they would book a call 31 days prior to my contract end date to put the cancelation in place. Time to go.

Re: Sky essentials

Daniel0210 — Sun, 11 May 2025 18:28:48 GMT

@Anonymous

Better discounts are offered to new customers as an incentive for them to join.

If you choose to jump ship and go with another provider then in 18/24 months you'll be in the same position with that provider and be able to return to Sky as a new customer.

Re: Sky essentials

Anonymous — Sun, 11 May 2025 18:39:44 GMT

I will not return once I have left.

Re: Sky essentials

Daniel0210 — Sun, 11 May 2025 18:42:13 GMT

@Anonymous

Entirely up to you of course.

Re: Sky essentials

Anonymous — Sun, 11 May 2025 18:48:26 GMT

Absolutely, its up to me. Just explaining my experience with Sky, no more no less.

Re: Sky essentials

Daniel0210 — Sun, 11 May 2025 18:52:32 GMT

@Anonymous

Most, if not all providers operate in a similar way.

Re: Sky essentials

Mark39 — Sun, 11 May 2025 18:56:41 GMT

@Anonymous wrote:

I told the advisor that I would then be looking to cancel, who said they would book a call 31 days prior to my contract end date to put the cancelation in place. Time to go.

I wouldn't rely on Sky doing that....

Re: Sky essentials

Anonymous — Sun, 11 May 2025 19:00:03 GMT

Agree, I won't hold my breath, I'll call them 31 days prior.