topic Re: Account payments in Account & Billing

Account payments

Spam — Sun, 11 May 2025 10:07:41 GMT

I'd like to speak to someone. I'm writing on behalf a family member who has been the victim of a huge scam, police are involved. I can not write more here as it is an active police investigation. How do I actually reach someone at Sky privately? Thank you.

Re: Account payments

PandJ2020 — Sun, 11 May 2025 10:09:53 GMT

You'll find Sky are only likely to talk to the account holder (unless you have PoA for example).

Re: Account payments

Spam — Sun, 11 May 2025 10:26:32 GMT

Thanks - we have the POA

Re: Account payments

MightyQuinn — Sun, 11 May 2025 10:32:53 GMT

Hi @Spam Then you need to contact Sky.

Re: Account payments

Spam — Sun, 11 May 2025 10:35:02 GMT

Yes - how?!

Re: Account payments

MightyQuinn — Sun, 11 May 2025 10:38:23 GMT

Hi @Spam Expand need more help at the bottom of this page. Sky Help | Sky.com

Re: Account payments

peter-marlow+1966 — Sun, 11 May 2025 12:08:37 GMT

When you call sky first make sure you have the person with that you are speaking on behalf of, so call sky and when the automated message system says we have sent you a link would you like to use it say no and you will get to talk to an advisor I do this whenever I want to talk to the guys at say and I have always got through to someone

Re: Account payments

Mark39 — Sun, 11 May 2025 12:26:31 GMT

@Spam you first need to register your PoA with Sky. See Sky's help here: https://www.sky.com/help/articles/third-party-assistance