topic Re: Return equipment wrong address in Account & Billing

Return equipment wrong address

RiccardoG — Sun, 11 May 2025 07:11:04 GMT

Hello everyone,

I am changing my broadband contract and I have to return the sky equipment, but (despite what was discussed in the sky chat) the package was sent in my old house address in UK to which I do not have access anymore, besides being really far away from where I live now.

I have seen that labels can be printed from royal mail, but I still need the address (door number and postcode, in the sky details section) where to send the equipment. Can you help me please?

Riccardo

Re: Return equipment wrong address

Daniel0210 — Sun, 11 May 2025 07:19:08 GMT

@RiccardoG
Sky only send out returns packaging (to the address where the account was active) for any loaned equipment they are expecting back.

This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return equipment wrong address

RiccardoG — Sun, 11 May 2025 07:24:01 GMT

@Daniel0210Thanks for the reply!

I read that webpage, but unfortunately as I said before the website "https://www.royalmail.com/track-my-return#/details" asks explicitly for the sky contact details, which I do not have.

Re: Return equipment wrong address

MightyQuinn — Sun, 11 May 2025 07:29:10 GMT

Hi @RiccardoG Door number and postcode is your door number and postcode!

Re: Return equipment wrong address

RiccardoG — Sun, 11 May 2025 07:35:05 GMT

@MightyQuinnthat's a bit strange, because there are two sections "sky contact details" and "personal contact details" and in the second one they already asked my own address. Are you saying I should give the same address twice?

Re: Return equipment wrong address

MightyQuinn — Sun, 11 May 2025 07:38:43 GMT

Hi @RiccardoG It is the order address, so perhaps the address Sky has for you on file? It cannot be the return address, as you don't know it.