topic Re: Over charged in Account & Billing

Over charged

Callum47 — Sat, 10 May 2025 09:41:41 GMT

Why have I got a double bill?

Re: Over charged

Daniel0210 — Sat, 10 May 2025 09:45:00 GMT

If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services. We obviously can't see your bills.

Are you a new customer?

Do the two bills cover the same dates?

Re: Over charged

Callum47 — Sat, 10 May 2025 10:01:14 GMT

Yes it's the same date

Re: Over charged

MightyQuinn — Sat, 10 May 2025 10:04:57 GMT

Hi @Callum47 Do you see -XX days on one of the amounts?

Re: Over charged

Callum47 — Sat, 10 May 2025 10:08:46 GMT

30 days

Re: Over charged

MightyQuinn — Sat, 10 May 2025 10:11:38 GMT

@Callum47 wrote:
30 days

Hi @Callum47 Then the bill is for two months. we pay a month in advance. So the -30 days is catching up.

Re: Over charged

Callum47 — Sat, 10 May 2025 10:13:25 GMT

I've not missed a bill tho I'm so lost haha

Re: Over charged

MightyQuinn — Sat, 10 May 2025 10:16:27 GMT

@Callum47 wrote:
I've not missed a bill tho I'm so lost haha

Hi @Callum47 Quickest way is to telephone Sky, however if you like we can escalate it to the Sky Team on here?

Re: Over charged

Callum47 — Sat, 10 May 2025 10:28:36 GMT

Yeah if you can put it to the sky team please thanks

Re: Over charged

MightyQuinn — Sat, 10 May 2025 10:35:35 GMT

Hi @Callum47

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Over charged

Callum47 — Sat, 10 May 2025 10:36:35 GMT

Okay thank you so much

Re: Over charged

Lisa-P1987 — Sat, 10 May 2025 11:43:41 GMT

Thanks for escalating this. We’ve sent Callum47 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Over charged

Callum47 — Sat, 10 May 2025 11:55:03 GMT

Hi the chat has went away could you another one

Re: Over charged

Mark39 — Sat, 10 May 2025 12:11:52 GMT

Try logging out of the forum and logging in again.