topic Re: Payment in Account & Billing

Payment

sarah+fairburn — Sat, 10 May 2025 06:09:53 GMT

Can I possibly have an extension of 2 to 3 months sky payment holiday as in last few months I've lost people and need to go away also with being of work can't afford bit it's only til I'm back as a valid customer for 14 years and the problem with boardband ca you sort this for me please

Re: Payment

Daniel0210 — Sat, 10 May 2025 06:15:19 GMT

@sarah+fairburn
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

This link explains the process and limitations

https://www.sky.com/help/articles/sky-payment-holiday

You can't 'extend' it. If you’ve already requested a payment holiday, you can only apply for another one if it’s in the next 12-month period. For example, if you requested one in your first 1 – 12 months, you can’t request another one until the next 12 months period of 13 – 24 months etc.

Re: Payment

peter-marlow+1966 — Sat, 10 May 2025 07:28:40 GMT

Sky don't do payment holidays , if you are having problems with payments it's best to call them about this but I don't know what they will do, but it is always best contact them and see if there is anything that can be done

Re: Payment

Daniel0210 — Sat, 10 May 2025 09:16:50 GMT

@peter-marlow+1966 wrote:

Sky don't do payment holidays ,

@peter-marlow+1966

They do for Glass and/or mobile . See the link in my reply.

Re: Payment

SKY1992bf — Sat, 10 May 2025 12:55:06 GMT

@Daniel0210 wrote:
@peter-marlow+1966 wrote:
Sky don't do payment holidays ,
@peter-marlow+1966
They do for Glass and/or mobile . See the link in my reply.

@peter-marlow+1966 to be clear the above is for hardware only not subscription elements