topic Re: Refund of Credit in Account & Billing

Refund of Credit

Alex241 — Fri, 09 May 2025 11:30:32 GMT

I cancelled my subscription on 31st March and there is a credit on the account of 47.39. When is this going to be refunded as it's now been 40 days. My DD is still active.

Re: Refund of Credit

Daniel0210 — Fri, 09 May 2025 11:38:24 GMT

@Alex241
Refunds should take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that.

Re: Refund of Credit

Alex241 — Fri, 09 May 2025 11:39:27 GMT

Yes please for the possible 3-5 days

Re: Refund of Credit

Daniel0210 — Fri, 09 May 2025 11:42:03 GMT

@Alex241
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund of Credit

Addie15 — Fri, 09 May 2025 11:56:49 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Alex241.

Re: Refund of Credit

Addie15 — Fri, 09 May 2025 12:11:04 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.